Our Commitment to Protecting Your Information

1 Introduction & Applicability

9hi77 ("we", "our", "platform") operates a trusted online gaming service for players in Bangladesh. This privacy policy ("policy") describes what information we collect when you use 9hi77's website, mobile version, or any related services, how we use that information, and how we protect your privacy.

By continuing to use this service, you are considered to have accepted the terms of this policy. If you do not agree with any term, please refrain from using the service. This policy should be read together with our Terms & Conditions.

2 What Information We Collect

9hi77 collects only the information necessary to provide a safe and smooth gaming experience. We may collect the following types of information:

2.1 Information You Voluntarily Provide

• Registration details: name, email address, phone number, and date of birth
• Identity verification details: national ID card or other government-issued ID information
• Account settings and preferences: language preference, communication preference
• Transaction details: deposits, withdrawals, and payment method information (bKash, Nagad, Rocket, Upay, bank transfer)
• Support communications: information provided when contacting us via live chat or email

2.2 Automatically Collected Information

• Device information: IP address, device type, operating system, and browser information
• Usage logs: pages visited on the site, time and date, click patterns
• Gaming activity: betting history, game preferences, and session duration
• Cookies and similar technologies: tracking technologies used to improve your experience on our site

3 Use of Collected Information

9hi77 uses your information only for the following legitimate purposes:

3.1 Service Operations

Your information is used to create and manage your account, process transactions, personalise your gaming experience, and provide customer support.

3.2 Security & Verification

We use your information to verify your identity, prevent fraud and unauthorised access, and enforce responsible gaming policies. Age verification ensures that only users aged 21 or above are using the service.

3.3 Communications & Notifications

Your contact information is used to send important account-related notices, transaction confirmations, and service updates.

3.4 Service Improvement

Aggregated and anonymised data is analysed to improve the performance and user experience of our platform.

4 Information Storage & Security

The security of your personal information is our highest priority at 9hi77. We use industry-standard technology and processes to keep your information secure.

4.1 Encryption Technology

All your personal and financial information is protected by SSL (Secure Socket Layer) encryption technology. Any information transmitted between your browser and our servers remains encrypted.

4.2 Access Controls

Only employees whose work requires it can access your information. All employees are bound by strict confidentiality agreements.

4.3 Retention Period

We retain your information for as long as your account is active or as long as needed to provide the service. Even after account closure, certain information may be retained for a defined period to meet legal and regulatory obligations.

5 Sharing Information with Third Parties

9hi77 does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment processors: necessary information is shared with bKash, Nagad, Rocket, Upay, or related banking partners to complete your transactions
• Technology partners: contracted technology service providers who operate the platform and who comply with our privacy standards
• Fraud prevention: limited information may be shared with security and fraud detection service providers
• Legal obligations: information may be provided in response to valid requests from appropriate legal authorities

All these third parties are contractually bound to comply with our established privacy standards and may not use your information for any other purpose.

6 Cookies & Tracking Technologies

The 9hi77 website uses cookies to improve your browsing experience and ensure the functionality of the site.

6.1 Essential Cookies

These cookies are required for the basic functionality of the site, such as maintaining login sessions and ensuring security. The site cannot function properly without them.

6.2 Functional Cookies

These cookies remember your preferences and settings so that you receive a personalised experience on each visit.

6.3 Analytical Cookies

These cookies help us understand how users interact with the site. The data collected is fully anonymised and used for site improvement.

You can control or delete cookies from your browser settings. However, disabling cookies may limit some functionality of the site.

7 Your Rights & Choices

9hi77 believes you should have control over your own information. To that end, we provide you with the following rights:

7.1 Right to Access Information

You can contact us at any time to find out what information we have collected and stored about you.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. Many details can be updated directly from your profile settings.

7.3 Right to Delete Information

In certain circumstances you may request deletion of your personal information. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may unsubscribe from our marketing emails or messages at any time. However, important service-related notifications will continue to be sent.

To exercise these rights, please contact our support team.

8 Protection of Minors

9hi77 provides services only to individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified during the registration process. If we learn that we hold information belonging to a minor, that account will be immediately closed and the information deleted. Parents and guardians are requested to ensure that their children are not using this platform.

9 Policy Changes & Updates

9hi77 may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• Through a special notice on the website
• By sending a notification to your registered email
• By updating the "Last Updated" date on this page

If you continue to use the service after changes are published, you will be considered to have accepted the updated policy. We therefore recommend reviewing this policy regularly.

10 Privacy-Related Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We take every enquiry seriously and aim to respond as quickly as possible.

• Email: [email protected]
• Live chat: available 24/7 from any page on the site
• Support languages: Bengali and English

When submitting a privacy-related complaint, please include your account number and detailed description where possible so we can assist you quickly and effectively.