Answers to all your questions at 9hi77

At 9hi77, the minimum deposit is ৳300 for any payment method. Deposit requests below this amount will not be processed. This limit applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. When depositing for the first time, send to the correct account number and keep your transaction ID.

9hi77 does not charge any deposit fee. However, your mobile banking service (such as bKash or Nagad) may apply its own charges for Send Money or payment transactions. For bank transfers, a small fee may apply according to your bank's inter-bank transfer policy. Try using Nagad or Upay for the lowest-cost deposits.

In most cases, deposits update within a few minutes. If it still does not show after 15-20 minutes, contact us via live chat with your transaction ID or reference number. Our support team will verify and resolve it quickly. Keeping a payment screenshot speeds up the process.

9hi77 currently supports five methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit is ৳300 for all methods.

Log in to your account, go to the Deposit section, and select bKash. Send Money the required amount to the 9hi77 bKash number shown there. Copy the transaction ID, paste it into the deposit form, and submit. Always send from your own registered bKash number — sending from someone else's number may delay the credit.

In live dealer games, a real dealer runs the game from a studio via live video stream. You can see the dealer and table on screen and participate using the betting buttons. With a good internet connection, the experience feels just like a real casino. 9hi77 offers live tables from Evolution Gaming, Ezugi, and other top providers.

Betting limits vary by table — some tables let you start with small bets, while high-stakes tables are also available. To see the limits for a specific table, click the thumbnail or info icon before opening the game. 9hi77 has tables suited to players with different budgets.

Teen Patti is a popular three-card game from South Asia. Each player gets three cards and the best hand wins. Andar Bahar is a simple two-sided betting game — one card is placed in the middle and you have to predict whether the matching card will land on the "Andar" (inside) or "Bahar" (outside) side. Both games are available at 9hi77 in live dealer and software versions.

Baccarat is essentially a card-matching game. The hand — Player or Banker — whose score is closest to 9 wins; you bet on either one. It is ideal for beginners because decisions are straightforward and the rules are quick to understand. 9hi77 has Baccarat tables at various limits.

In Roulette, a ball is released onto a spinning wheel. You can bet on a number, a colour (red/black), odd/even, or groups of numbers. Betting on a specific number pays the most but has the lowest odds. Betting on red/black gives roughly even chances of winning. 9hi77 offers live European Roulette.

On Android in Chrome, go to the three-dot menu → Settings → Privacy and security → Clear browsing data, check "Cached images and files", and tap "Clear data". On iPhone using Safari, go to Settings → Safari → Clear History and Website Data. Then reload the 9hi77 page — in most cases the speed improves noticeably.

On Android Chrome, open 9hi77.lat, then select "Add to Home screen" from the three-dot menu. On iPhone Safari, tap the share icon (the middle button at the bottom) and select "Add to Home Screen". The site will then open from your home screen just like an app — no separate app download needed.

If the connection drops, the current round is safely saved on the server. When you reconnect and log in to 9hi77, you will see the result or current status of that round. Money staked on an active slot or table game bet is safe — you will not lose any balance. If you notice any discrepancy, let us know via live chat.

9hi77 runs equally well on both Android and iOS devices — the best experience is on Android 8+ and iOS 13+. On desktop, use the latest version of Chrome, Firefox, or Edge. For live games, at least a 4G or Wi-Fi connection is needed to keep the video stream uninterrupted.

Wagering requirements must be met before withdrawing bonus money. For the welcome bonus, you must wager 15 times the bonus amount. For example: if you receive a ৳1,500 bonus, once ৳1,500 × 15 = ৳22,500 has been wagered, the winnings from the bonus can be withdrawn. Wagering is calculated on the bonus only, not on the deposit.

The minimum withdrawal amount at 9hi77 is ৳500. Withdrawal requests below this amount cannot be made. When withdrawing, make sure your account has sufficient balance and that the wagering requirements have been met.

No, that is not possible. Under 9hi77's security policy, withdrawals go only to a wallet or bank account registered in your own name. This is confirmed through the identity verification (KYC) process. Requests to send to a third-party account will be automatically rejected.

Yes, 9hi77's withdrawal process runs 24 hours a day, seven days a week. Typically, after a withdrawal request is approved, it reaches your wallet within 10-45 minutes — this timeframe stays the same at night and on holidays. Bank transfers may take a little longer.

Accepted documents for identity verification at 9hi77: National ID Card (NID), a valid passport, or a driving licence. For address verification, a recent bank statement or a copy of a utility bill can be provided. All document photos must be clear and complete — blurry or partially cut-off images will not be accepted.

The identity verification process ensures the security of your account and prevents unauthorised use. It confirms that withdrawals go only to the rightful owner. This process is a standard measure on all responsible gaming platforms and keeps both players and the platform protected.

The reason for rejection is usually communicated by email or account notification. In most cases, rejection happens due to poor image quality or document details not matching the account. Take new photos in good lighting and reapply. If the issue persists, email [email protected] or contact us via live chat.

Yes, this is an important point. The name registered on your 9hi77 account and the name on your bKash / Nagad / Rocket / Upay or bank account must be exactly the same. If the names do not match, your withdrawal request may be held up. If you have an issue, let the support team know — they will help verify and update the name.

Generally, once KYC verification is successfully completed, you do not need to repeat it. However, if you change your payment method or add a new bank account, additional verification may be required for that new method. If you make a major change to your account, contact support first.